Unlike the visit to Genting International showroom, our visit to the First World Laundry division was nothing glamorous or funky, but it was educational nevertheless, as while yours truly knows how important and cleanliness in the line of hotel and hospitality, I had no clue how the hotel actually keep things clean and hygienic, especially the bedsheets, duvet etc.
An overview on housekeeping and laundry division.
No. First World Hotel does not keep elves who helped them to do the laundry nor do they have fairy godmothers who clean up everything with just a wave of a wand. There was no magic involved. Just systematic system, high-tech machines and pure hardwork to keep things clean. We were shown an A-Z process of laundry in First World Hotel, from collection of dirty linens to washing, drying up, pressing and distributing it back to hotel rooms for your usage. Everything was done using giant machines and the divisions looks more like a mini factory rather than a laundry room.
These are clothes sent by the patrons of First World Hotel for dry cleaning and is now ready to be delivered back to the respective owners. Both wet and dry cleaning service is available upon request for those who are staying in First World Hotel.
The visit is indeed educational, and I believe, through this visit, you not only can learn how hotels manages their laundry but teaches you how to appreciate the unsung heroes who made your stay in hotels comfortable too.
Behind the Scene Tour was made possible by Genting Resort World.